Exercises in closed and open systems: FB 1, Email 0
A few months ago, Sheryl Sandberg (Facebook, COO) declared at a conference. "Email is probably going away." My immediate reaction was: "Umm...ok." I knew what she meant, but still disagreed with the phrasing. A lot of communication that would've been email for me in the past was now posts to my Facebook wall or messages in my FB Messages (which is really just a closed, ok-ish webmail client.) Some of this was for the better (e.g. Wall posts), some of it was definitely for the worse. Here's what happens when someone sends me a FB Message (!!rant warning!!) I end up opening a message in my gmail account. Read it; occasionally hit reply before remembering this won't work.... Grr Go to Facebook and complete the communication.... 3-4 completely unnecessary clicks And if someone forks a message thread, it results in a huge mess that generally makes me want to punch my computer screen.... . Whoomp! The need for a system that reliably delivers text and more t...