- No one is ever as funny as they think they are.
- Sure, humor can make the message more "interesting", but if you're sending an apology there's a chance that people are pissed off, and I'd like to minimize that chance of the fringe getting marginally more pissed because of an attempt at humor.
- There's opportunities aplenty to be funny when things are going well. When you screw up, being professional, efficientm and genuine just seems to be the smarter way to go.
My first reactions as I heard both of these conversations was annoyance at the protagonist in one and admiration for the other. Both conversations stayed with me for a while, but it took me some time to realize that was unfair on my part to be annoyed at the person that I was annoyed at.
So about these conversations:
The first was between someone working there and a friend. She was sympathizing with her friend who'd be starting a new job leaving this place. "Oh, it's minimum wage again?", she said with concern in her voice. "Yes, but it's fine", said her friend. The job was closer to where she lived so she thought she'd make about the same and she might get home a little earlier to her daughter some evenings though the hours…