Lessons in great customer care...
I just picked up new spectacle frames about a month ago and here's what my optometry store sent me.
Inside was a handwritten note by the doctor.
You bet I'll take my business there the next time.:)
A short love letter to ~8 years on Google Search - 8 things I’m grateful for.
After a few weeks off, I started a new gig within Google yesterday and it hit me that for the first time in almost eight years I won’t be working on some part of Google Search. Eight years ago, I told the team when I was interviewing that I was “looking for a place to call home for a while and grow there”. My experiences here more than met that need. I used to write a regular “10 things about…” listy column for a while at a college newspaper. So in that style here’s 8 things (one for each year) I feel grateful to have experienced/learned in this time. Also, like that column which I banged out the night before it was due, this post is something that I don’t need to do, yet I feel somehow compelled to do (and so it’ll likely be longer and less crisp than it should be :-)) It actually is awesome to work on something so many people use and love, and that positively touches people’s lives. There’s a talk I give externally about Search and a line I often end up using is how the mission
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Think of it this way... most customers, including myself, will act like you: think that the doctor's customer retention plan is a random act of kindness and hence be retained!